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Returns & Exchange

Our policy lasts 14 days. If 14 days have gone by since your product has arrived, unfortunately we can’t offer you a full refund.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@studenery.com.

Exchanges (if applicable)
We only refund items if they are defective or damaged. If you need a refund send us an email at hello@studenery.com.

Damaged Goods
If your product arrives damaged email our team at hello@studenery.com with a description of the fault, photos, and proof of purchase, within 14 days of receiving your product, to be eligible for a refund.